TERMS AND CONDITIONS
The services provided by White Tenerife, owner of the website www.whitetenerife.com, are subject to the following conditions:
These conditions contain some exclusions and limitations of liability. The user accepts that the use of this website does not imply any association, partnership or agency relationship between the user and www.whitetenerife.com
The reservation made through this website or any other means is conditioned to the acceptance of these terms and conditions. If you do not agree with any clause, do not continue with the reservation process. If the reservation is completed, the user agrees to have read and accepted the conditions of use. If there is any part that you do not understand well or if you have questions about the service, we invite you to resolve them by sending an email to email@example.com.
Observation of cetaceans and dolphins
Cetaceans and dolphins are free in their natural habitat in the southern waters of the island of Tenerife and their observation is very probable -but never guaranteed- in the excursions, charters and events that White Tenerife carries out in those waters. You always navigate trying to avoid disturbing marine fauna.
Participants must attend with interest to the skippers of the boat to follow their indications and instructions at all times.
Port of departure and arrival
Except for causes of force majeure beyond White Tenerife, the port of departure and arrival of the boats are jetties 6 and 8 of Puerto Colón, Costa Adeje (Tenerife).
The client must access by their own means to the meeting point of each excursion, pontoons 6 or 8 depending on the boat in which it is carried out. If the client requests it and it is possible, a transport service will be budgeted.
The places available in each activity are limited, it is recommended to book in advance. In the chill out sailing and catamaran excursions, with a maximum of 11 and 12 seats respectively per boat, the registration of a minimum of 6 participants is required. In eco catamaran excursions, there will be a minimum of 15 seats. If the group is not formed, the activity may be canceled, offering the client the possibility of carrying out the experience on another boat on the same day, on a different day or of returning the amount paid.
Times and punctuality
Maximum punctuality is requested. In the event that a participant arrives later than the set departure time, waiting for the boat is not guaranteed and there will be no refund of money.
The excursions have an approximate duration, depending on the state of the sea and the possible imponderables that may arise during it. White Tenerife is not responsible, nor will it be the subject of any claim, if the duration is not exactly as published. The same is true for contracted charters. The events will entail a contract adapted to the reality of each one.
The excursion price includes the skipper, the sailors (chill out catamaran and eco catamaran), catering, port taxes and taxes. It also includes the company’s civil liability insurance.
In private charter services and events, it will include what was agreed in each one.
How to book the service
You must fill in the reservation form on the website and pay the total amount of the reservation through the payment gateway enabled for this purpose. The person who fills out the reservation form page does so on behalf of all the members of the group who participate in the service, this will ratify that the people who belong to it accept the reservation conditions.
This person undertakes to transfer to the other members any information received from White Tenerife regarding changes, cancellations or conditions of service.
After receipt of the excursion reservation, www.whitetenerife.com will confirm it by email and will send you a voucher-invoice with a numbered code that must be printed and presented to White Tenerife at the time of departure. Until the payment has been confirmed, there will be no contract with the client.
For any cancellation by the client, send an email to firstname.lastname@example.org with the numerical code and the cancellation request.
For scheduled excursions, canceling 24 hours or more before the departure of the excursion, 90% of the total amount of the reservation will be refunded, the remaining 10% will cover management and administration expenses. In the case of cancellation less than 24 hours from the date of service, no amount will be refunded.
In the event of cancellation of an excursion for reasons of force majeure or for not having reached the minimum number of participants, White Tenerife will offer an alternative date to the client and, if an agreement is not reached, it will refund the full amount.
In the case of hiring a private charter or events, the conditions will be the following:
• Reimbursement of 100% of the amount paid if the cause of cancellation is due to force majeure (company operations, sea conditions, accident or death).
• 90% refund if cancellation occurs 30 days or more prior to departure date.
• 50% refund if the cancellation occurs between 15 and 30 days prior to the departure date.
• There will be no refund if the cancellation occurs within 15 days prior to the departure date.
Change of conditions
White Tenerife reserves the right to modify these terms and conditions at any time and without prior notice. The use of this website will be subject to the general conditions in force at the time of use.
White Tenerife reserves the right to change the service hours at any time due to internal or external causes to the company
The client guarantees to be of legal age and to have the legal capacity to contract with White
Tenerife and to accept the obligations established by law for any liability arising from the use of this website. The client guarantees that all personal information sent during the service/s reservation process is correct and assumes financial responsibility for all transactions carried out in his name or charged to his account.
White Tenerife, acting in good faith, does not assume any responsibility for any typographical errors or omissions present on this page.
White Tenerife cannot guarantee that this website and the emails sent are free of viruses or other potentially dangerous components for your PC. Therefore, it cannot be held responsible for damages of any kind derived from the use of this website.
White Tenerife is the owner of this website. It is not possible to use the contents present on this website for the benefit of third parties without the express authorization of the company.
All contents are protected by current national and international copyright regulations.
Any dispute will be subject to the jurisdiction and laws of the Spanish courts.